Know what is happening to your parcels – before your customers ask.

Once an order has been shipped, PrestaShop normally provides little visibility into what happens next. Tracking information may exist, but merchants often only become aware of a problem when a customer contacts support.

Parcel Tracking changes that.

The module brings shipment information together in a central tracking overview directly inside the PrestaShop back office. Instead of checking individual orders or carrier websites, your team can see which shipments are progressing normally – and which ones deserve attention.

Parcel Tracking is designed not just to display tracking data, but to help identify operational exceptions.

It can make unusual situations visible, such as shipments that have not progressed as expected, orders without a tracking number or orders for which multiple tracking numbers have accidentally been created. This gives your team an opportunity to investigate problems early, while there is still time to act.

Key benefits:

• Central shipment overview in the PrestaShop back office
• Monitor shipment status without checking orders individually
• Quickly identify delayed or unusual shipments
• Detect orders with missing tracking information
• Detect multiple tracking numbers assigned to the same order
• Focus attention on shipments that require action
• Reduce manual carrier tracking
• Resolve shipping issues before they become customer enquiries
• Keep shipping operations under control even with growing order volumes
• Built for PrestaShop 9

Better together with Smart Returns

Parcel Tracking covers the outbound journey from your shop to the customer.

Smart Returns takes over when a product needs to come back, providing a structured workflow for return shipping and return processing.

Together, the two modules provide visibility across the complete parcel lifecycle:

Your shop → Customer → Return shipment → Your shop

Parcel Tracking watches what leaves. Smart Returns manages what comes back.